Frequently Asked Questions

I have an older version of the Carebook app installed and I’m having problems. Can you help?

Since December 8, 2020, the Carebook app that you originally installed is no longer available.

If you have questions or concerns, please contact 

Thank you for placing your trust in Carebook. We are working hard on solutions to build the future of care. Please keep up with what we’re building on our website and our Facebook page.

Have Carebook’s apps been approved by Health Canada?

Carebook is currently seeking Health Canada authorization under the Interim Order for medical devices for use in relation to COVID-19 for the Carebook | My Vitals and Carebook My Vitals | For work. We look forward to making these apps available as soon as the authorizations are granted by Health Canada.

I have a Carebook clinic account and I’m having problems accessing it. Can you help?

If your Carebook web account is linked with a clinic and you are having trouble connecting, please contact us at

I've forgotten how to log in. How do I regain access?

Please use the “Forgot username or password” link on the Sign In screen, and follow the directions. If you cannot retrieve your credentials and are a client of a participating clinic or organization, please contact your organization directly for support.

Why can't I see all of the Carebook features/tabs?

The Carebook features you will see in your profile depend on the license purchased by your clinic or organization. If you have disconnected yourself from your clinic/organization, or have created a new account that is not linked to your clinic/organization, you will not have access to all Carebook features. To connect your Carebook to your clinic/organization, please contact the clinic/organization administrator for support.

How do I know my information is secure?

For details on our privacy policy, please visit Privacy & Security.

Who has access to my information?

The privacy and security of your medical and personal information is our first priority.

If your workplace uses Carebook as part of their employee health program, your employer will only have access to anonymous aggregate information, and have no way of identifying information.

If your Carebook account is linked to your health clinic, there are 3 sharing levels you can choose from (minimum, medium, and maximum) depending on how much information you wish to share with your physician and healthcare team.

How do I delete my account?

If you would like your account deleted, please contact

What are the system requirements to use Carebook?

The Carebook web application is currently supported on Chrome, Safari, Internet Explorer, Firefox and Opera browsers. IE9 is no longer supported, has some known issues. The web application is currently not optimized for iOS and Android devices.