Frequently Asked Questions
Since December 8, 2020, the Carebook app that you originally installed is no longer available.
If you have questions or concerns, please contact firstname.lastname@example.org.
Carebook is currently seeking Health Canada authorization under the Interim Order for medical devices for use in relation to COVID-19 for the Carebook | My Vitals and Carebook My Vitals | For work. We look forward to making these apps available as soon as the authorizations are granted by Health Canada.
If your Carebook web account is linked with a clinic and you are having trouble connecting, please contact us at email@example.com.
Please use the “Forgot username or password” link on the Sign In screen, and follow the directions. If you cannot retrieve your credentials and are a client of a participating clinic or organization, please contact your organization directly for support.
The Carebook features you will see in your profile depend on the license purchased by your clinic or organization. If you have disconnected yourself from your clinic/organization, or have created a new account that is not linked to your clinic/organization, you will not have access to all Carebook features. To connect your Carebook to your clinic/organization, please contact the clinic/organization administrator for support.
The privacy and security of your medical and personal information is our first priority.
If your workplace uses Carebook as part of their employee health program, your employer will only have access to anonymous aggregate information, and have no way of identifying information.
If your Carebook account is linked to your health clinic, there are 3 sharing levels you can choose from (minimum, medium, and maximum) depending on how much information you wish to share with your physician and healthcare team.
If you would like your account deleted, please contact firstname.lastname@example.org.
The Carebook web application is currently supported on Chrome, Safari, Internet Explorer, Firefox and Opera browsers. IE9 is no longer supported, has some known issues. The web application is currently not optimized for iOS and Android devices.